Direct Reports:
All departments report to the General Manager. This includes Resident Care, Dining Service, Housekeeping, Financial, Concierge/Front Desk, Sales, Maintenance, Active Living, Security and Human Resources.
Overall objective of the Position
The General Manager is responsible for the overall operations of the community. These responsibilities include marketing, human resources management, resident care, regulatory compliance, customer satisfaction, physical plant maintenance, dining services, active living, resident care and Garden House (memory care), if applicable. The General Manager provides a high level of customer service to residents and team members by embracing the Vision and Mission of Merrill Gardens.
Main Responsibilities
Customer Service
· Provide a high level of customer service to Residents and Team Members by achieving the standards .
Administration
· Responsible for the financial performance of the community by creating, managing and staying within the approved budget and managing the community to desired company expense to revenue ratios.
· Responsible for maintaining accounting compliance by overseeing the community financial records including rent receipts, petty cash disbursements, miscellaneous income and expenditures, and payroll.
· Responsible for maintaining HR compliance by overseeing the personnel records of all employees, including proper and complete documentation for all new hires, ongoing training documentation, performance evaluations, and timely merit increases.
· Responsible for maintaining state regulatory compliance by managing all departments through weekly manager meetings, monthly state inspection reviews, and regional corrective action plans and/or regional site visit memos.
· Provide the Shanghai office with all necessary reports on time and in the proper format.
· Responsible for implementing and enforcing the policies and procedures established to appropriately manage occupancy, rent roll and resident services.
美瑞养老,由两家美国知名企业,魅力花园与瑞联置业联合创立。魅力花园是美国首屈一指的高端养老地产开发商,具备超过20年的深厚开发经验,始终致力于礼献优质退休生活及养老服务。瑞联置业是美国知名的高端住宅和混合项目开发商和运营管理公司,拥有超过40年的悠久历史,在世界各地打造了诸多为行业推崇的经典住宅项目。